92bd Privacy
Policy & Data Protection
Your personal information is completely safe on the 92bd platform — this policy explains in detail how we collect data, why we collect it, and how we keep it secure.
Introduction & Scope of Policy
This privacy policy ("Policy") applies to all users of the 92bd platform. When you use 92bd's website, mobile version, or any related services, you agree to the terms described in this policy.
We are committed to ensuring a safe and transparent environment for players in Bangladesh. The proper use and protection of your personal information is very important to us. This policy clearly describes:
- What types of personal information we collect
- For what purposes that information is used
- With whom and when information may be shared
- How your information is kept secure
- What rights you have regarding your information
- Policy on cookies and similar technologies
Information We Collect
We collect various types of information during registration and use of the 92bd platform. This information comes from two main sources: what you provide directly, and what is collected automatically through your use of the service.
Information You Provide Directly
The following information is collected when you create an account or use the service:
- Full name and date of birth
- Mobile number and email address
- Postal address
- Identity document details (for verification)
- Payment method details (bKash, Nagad, Rocket numbers)
- Transaction history
Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Usage time and session data
- How long you spent on each page of the site
- Cookie and local storage data
- Game history and betting records
Purpose of Data Use
Information collected from you is used only for specific and legitimate purposes. 92bd never uses your information for unnecessary or unauthorized purposes.
Service Operation & Improvement
Information is used to properly manage your account, process transactions, and improve your gaming experience. Payment-related information is required to ensure fast and secure transactions via bKash, Nagad, and Rocket.
Identity Verification & Fraud Prevention
Identity verification information is used to ensure account security and prevent unauthorized access. This is essential to keeping your account and funds safe.
Customer Support & Communication
Our 24/7 support team accesses your account and transaction information to resolve your issues quickly. This information is needed to provide assistance via live chat and email.
Ensuring Responsible Gaming
Your gaming habits are monitored to identify unusual patterns so that support can be offered when needed. This is an important part of ensuring responsible gaming.
Meeting Legal Obligations
Certain information must be retained for a defined period to maintain financial transaction records and comply with applicable laws and regulations.
Data Sharing & Disclosure
92bd does not sell your personal information to third parties. However, in the limited circumstances described below, certain information may be shared with specific parties:
Service Provider Partners
Limited information necessary for payment processing (bKash, Nagad, Rocket), game software providers, and technical services may be shared with trusted partners. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
Legal Obligations
Information may be provided to authorities to comply with court orders, investigations, or applicable legal requirements. In such cases, we provide only the information legally required.
Fraud & Security
Limited information may be shared with fraud detection and analysis organizations to identify fraud, ensure account security, and prevent potential harm.
Business Transfers
In the event of a future business merger, acquisition, or restructuring, your information may be transferred. You will be notified in advance in such cases.
Data Protection & Security
92bd uses multiple layers of security measures to ensure maximum protection of your personal information. Our technical and organizational security measures are described below:
Encryption & Cyber Security
All data transfers are secured through SSL (Secure Socket Layer) encryption. Industry-standard encryption algorithms are used when storing sensitive information. Regular security audits are conducted to quickly identify and address any vulnerabilities.
Access Control
Your information can only be accessed by authorized staff — and only when required to carry out their responsibilities. All staff have signed confidentiality agreements and receive regular training.
Password & Account Security
Your password is never stored in plain text — it is always kept in hashed form. Suspicious login attempts are automatically detected. You are always advised to use a strong password and never share it with anyone.
Cookies & Tracking Technologies
The 92bd website uses cookies and similar technologies to improve your browsing experience and maintain service quality.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies collect information to understand how different parts of the site are being used. This information is anonymous and is used to improve service quality.
Functional Cookies
These cookies are used to remember your language preferences and personalized settings. They make each of your visits easier and more personalized.
You can control most cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the platform.
Data Retention Period
We retain your personal information only for as long as necessary or legally required.
- Account Information: For as long as the account is active, and after closure in accordance with the applicable legal retention period.
- Transaction Records: In accordance with legal requirements for maintaining financial records.
- Gaming History: While the account is active and for the period required for dispute resolution.
- Communication Records: For a reasonable period to improve customer service quality and for dispute resolution.
- Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies remain until their set expiry date.
At the end of the retention period, data is securely deleted or anonymized so that you can no longer be identified in any way.
Your Rights & Choices
You have certain important rights regarding your personal information. 92bd respects these rights and helps you exercise them.
Right to Access Information
You have the right to request information about what data we hold about you. You can contact the support team to request this information.
Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. Some information can be updated directly in your account settings.
Right to Delete Information
In certain circumstances, you have the right to request that your personal information be deleted. Some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain specific circumstances, you can object to the processing of your information. You can opt out of marketing communications at any time.
Protection of Minors
92bd's services are strictly for users aged 21 and above. We never knowingly collect personal information from minors.
Age verification is mandatory during the registration process. If a user creates an account by providing a false age, the account will be closed as soon as this is detected and the related information will be securely deleted. To learn more about gaming protection for minors, visit our Responsible Gaming page.
Policy Changes
This privacy policy may be updated from time to time based on business changes, technological developments, or legal requirements.
Notification of Changes
For any significant changes, we will send a notification to your registered email or on the platform. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.
Continuing to use 92bd after any changes means you agree to the updated policy. It is therefore recommended that you review this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help.
Live Chat
For the fastest assistance, use our 24/7 live chat. Our trained support team is always ready to answer your questions in both Bengali and English.
For detailed complaints or information requests, email us at: [email protected]
We will review your request and respond as quickly as possible.
Start Safe Gaming at 92bd
We are completely transparent about your privacy and security. Our 24/7 support team is always here for any questions you may have.